Shipping policy

Thank you for shopping with Kyven. Below are the terms and conditions that constitute our Shipping Policy.

Free Shipping We offer free shipping on all orders, no minimum purchase required.

Processing Time
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping Time
Due to high demand and international shipping, orders may take up to 30 business days to arrive. Most orders arrive sooner, but delays can occur depending on location and customs.

Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery with clear photo or video proof. We will review your case and offer a replacement or full refund at no additional cost.

Refunds Related to Shipping
If a refund is approved for reasons other than damage or defect, shipping costs are non-refundable. Customers are responsible for any return shipping fees unless the item is damaged or incorrect.

Lost or Delayed Packages
If your order has not arrived within 30 days, please contact us and we will investigate the issue. If the package is confirmed lost, we will offer a replacement or refund.

Incorrect Shipping Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Contact Information
If you have any questions about your order, please contact us at:
gukev432@gmail.com